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Teksys provides a comprehensive support service Premier Support - that enables you to aggregate your Microsoft, Citrix, Symantec and NetApp support through our help desk.
Essential 3rd line support with a unique combination of remote monitoring, management and proactive consultancy services.
Procuring the necessary multi-vendor support skills in-house can be extremely costly and increasing numbers of organisations are looking for an external IT partner to work as an extension of their in-house teams ñ thus freeing up staff for key strategic projects, reducing costs through economies of scale and providing a scaleable and flexible support service.
Premier Support Service
Premier Support from Teksys enables your business to aggregate helpdesk and vendor contracts with a single place to call for issues related to Microsoft, Citrix, Symantec and NetApp platforms. In addition, the in-built remote monitoring, management and proactive support features enable you to maintain the integrity and up-time of your key technology platforms with a range of proactive maintenance and optimisation services delivered by our team of expert consultants ñ fully included as part of the contract.
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The unique structure of Teksysí Premier Support gives your IT department the reassurance that their key application platforms are remotely monitored, they have instant access to support analysts and escalation directly to our consultancy team and the manufacturersí product groups for problem resolution. Using our remote monitoring and management tools and info-base of logged service calls, we typically resolve 85% of issues within minutes.
 Read more about:
Premier Support
Remote Monitoring
Remote Management
Proactive Consultancy
Reactive Services
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