The email and messaging platform is at the heart of most businesses - it’s the “killer app” that users rely on most heavily, meaning IT support teams are ever more stretched to provide effective daily management of the core Exchange infrastructure.  The Teksys Exchange Management service delivers the essential daily support, software patching and system event management that ensures maximum performance and minimal downtime.

Exchange Services
Managed Exchange provides platform Monitoring and Management of an Exchange environment without the need to tie up your own Exchange experts with routine systems management.

Platform Monitoring
Platform Monitoring agents collect and analyse key Exchange components, including services and events, processes, the Message Transfer Agent (MTA), the Information Store, SMTP and more.  Real-time web performance reporting is available on-line providing you with complete visibility of your Exchange environment enabling you to drill down to view the current platform status.            

• Monitor availability of Exchange services such as store.exe, mad.exe, dsamain.exe, inetinfo – if one of these services fails or keeps restarting, an alert is raised immediately
• Verify Outlook Web Access (OWA) site and Mobile service availability
• Event log checks
• Check Information Store, hard disk availability and monitor free space
• Monitor Exchange queues – being aware of an expanding Exchange queue can be a vital early warning sign – the issue could be resolved before users start complaining about mails not reaching their destination
• Cluster and Backup checks

Platform Management
Platform Management offers an additional layer of proactive services that enable Teksys to respond immediately to system alerts and events.  We act as an additional virtual member of your IT team, providing expert day to day management of your Exchange environment.  In addition our consultants will proactively perform a range of health-check services to maintain the integrity of Exchange:

• Diagnosis and online resolution of alerted problems
• Analyse new patch requirements
• Apply required patches and service packs to Exchange servers at desired frequency – monthly/quarterly
• Perform quarterly test backup restore and cluster failover
• Perform a 6 monthly system health check to ensure operational drift has not occurred

Costs
Exchange Management services are priced as part of your Premier Support contact and will vary according to the service modules required and the number of Exchange servers being supported.  Premier Support is a “consumption-based” service therefore the pre-allocated hours can be used at any stage – in small increments via the daily checks (approx 30 minutes per day), or in larger blocks by utilising on-site service days. (See contract example in the box to the right).