All Premier Support customers get the benefit of our remote monitoring, alerting and management service. We will reduce downtime by dramatically shortening the time from failure to resolution. The monitoring probe deployed inside your firewall automatically monitors key hardware, operating system and application service variables gathering information made available from WMI and SNMP reporting. System events are continuously reported back to our management platform and monitored against user-defined thresholds.

At the first sign of trouble, we immediately inform you of the issue and, subject to the type of problem, we will work with your support team to begin the remediation process your users will never know there was a problem!